FAQ’s

Please look through the following frequently asked questions, and if your question is not answered by the following list then please don’t hesitate to contact us:

Q: Can I keep my own doctor?
A: Yes, if the doctor agrees to continue your care when you move into Sheerwater House. Of course, we can take care of arrangements in getting you registered with a new practice if needs be. We have a good reliable network of local surgeries in the area and most of the doctors within these are already familiar with the home.
   
Q: Are there any restrictions on visitors?
A: Not at all. The staff at SH are always happy to welcome your relatives and friends at any time. All we ask is that visitors sign the Visitors Book on arrival and also when they leave so we know who is on the premises at all times.
   
Q: Can I invite my visitor for a meal?
A: Yes. We are happy to have any visitors stay with us for lunch or supper.
   
Q: What is included in the fees?
A: Everything except chiropody and hairdressing. Newspapers and periodicals may be ordered at extra cost
   
Q: Can I have a snack if I feel hungry?
A: Yes. Residents can inform a member of staff if they feel like they would like a snack in between meal. Snack foods, fruit and drinks are always available
   
Q: Is there a medically trained person on the staff?
A: Staff  receive training in all areas of care and first aid. Medical personal visit the home regularly or on request
   
Q: Can I have a private telephone and television in my room?
A: Yes. Residents can choose to have their own telephone installed, the charges from the phone being the responsibility of the resident. There is also a phone on the ground floor which residents may use free of charge. Each resident’s room has the facility for a television. Should you wish to bring your own we are happy for you to do this. As with all electrical items it will need to be safety checked with our electrician before use.
   
Q: Can I bring my own furniture?
A: Yes. We want you to create a home from home experience within SH and what better way to make you feel relaxed and comfortable than to have your own belongings around you. We would be happy to discuss any preference you have with regard to how your bedroom is laid out. If you have any favourite pictures you would like hung on the walls we can also arrange that for you.